top of page

Privacy Policy

​

Wonderful Coaching
Last updated: June 2026

​

Wonderful Coaching respects your privacy and is committed to protecting your personal information.

​

This Privacy Policy explains how I collect, use, store and protect your information when you visit this website, contact me, complete a form, download a resource, subscribe to updates, book a session, attend a workshop, or work with me as a coaching client.

​

Wonderful Coaching is owned and operated by Kristen Davidson.

​

Email: kristen@wonderfulcoaching.uk
Website: www.wonderfulcoaching.uk

 

1. Who this Privacy Policy applies to

​

This Privacy Policy applies to:

​

  • visitors to the Wonderful Coaching website;

  • people who complete an enquiry form or discovery call form;

  • people who subscribe to newsletters or email updates;

  • people who download fact sheets, guides, worksheets or other resources;

  • coaching clients and prospective clients;

  • people who book or purchase coaching services;

  • people who attend workshops, webinars, talks or group sessions;

  • people who contact Wonderful Coaching by email, website form, social media or other communication channels.

 

2. What information I may collect

​

Depending on how you interact with Wonderful Coaching, I may collect different types of information.

Personal information

​

This may include:

​

  • your name;

  • email address;

  • phone number;

  • general location or area;

  • contact preferences;

  • booking details;

  • payment or transaction information;

  • messages or enquiries you send to me;

  • information you provide when completing forms or questionnaires.

 

Website and technical information

 

When you visit the website, some technical information may be collected automatically, such as:

  • IP address;

  • browser type;

  • device type;

  • pages visited;

  • time spent on the website;

  • general website usage information;

  • cookies or similar tracking information.

 

 

This helps the website function properly and helps me understand how visitors use the site.

​

Coaching and lifestyle information

​

If you choose to work with Wonderful Coaching, I may ask you to complete forms, questionnaires or reflection exercises before or during coaching.

​

​

This may include information about:

​

  • your health goals;

  • lifestyle;

  • food and eating habits;

  • sleep;

  • stress;

  • energy levels;

  • movement and exercise;

  • digestion;

  • menopause or hormonal wellbeing;

  • weight history;

  • previous surgery, where relevant;

  • medication or supplements, where relevant;

  • symptoms or health concerns you choose to share;

  • family, work or life circumstances that may affect your health habits;

  • what you would like support with;

  • what you feel ready to change.

 

You only need to share information that you feel comfortable sharing and that is relevant to the coaching support you are seeking.

 

3. Health information and special category data

​

Some of the information you choose to share with Wonderful Coaching may be health-related.

Under UK data protection law, health information is treated as special category data. This means it requires extra care and protection.

​

Health-related information may include, for example:

​

  • medical history;

  • surgery history;

  • symptoms;

  • medication;

  • supplements;

  • digestion;

  • menopause;

  • stress;

  • sleep;

  • weight;

  • eating patterns;

  • physical activity;

  • energy levels;

  • health concerns;

  • information about diagnosed conditions, if you choose to share this.

 

Where I collect health or lifestyle information, I do so only for the purpose of providing safe, relevant and appropriate health coaching support.

​

I process this information on the basis that:

​

  • you have chosen to provide it to me;

  • it is relevant to the coaching service you have requested;

  • you have given consent for me to use it for coaching purposes;

  • where required, you have given explicit consent for me to process health-related information.

 

You may withdraw your consent at any time. If you withdraw consent, I may no longer be able to provide personalised coaching support.

 

4. How I use your information

​

I may use your information to:

​

  • respond to your enquiry;

  • arrange a discovery call or coaching session;

  • provide health coaching services;

  • prepare for coaching sessions;

  • understand your goals, lifestyle and priorities;

  • create personalised coaching notes, reflections, educational resources and agreed action steps;

  • send follow-up notes or resources where appropriate;

  • manage bookings, payments and administration;

  • send newsletters or updates, if you have opted in;

  • provide downloadable resources or fact sheets;

  • manage workshops, webinars or group sessions;

  • improve my services, website and client experience;

  • keep appropriate business, legal, insurance and tax records;

  • meet safeguarding, legal or professional obligations.

 

I will not sell your personal information.

 

5. Lawful basis for using your information

 

Under UK data protection law, I need a lawful reason to collect and use personal information.

​

Depending on the situation, I may rely on one or more of the following lawful bases:

​

Consent

​

For example, when you choose to subscribe to a newsletter, download a resource, complete a coaching questionnaire, or share health-related information with me.

​

Contract

​

For example, when you book or purchase a coaching session, programme, workshop or service, I need to use your information to provide that service.

​

Legitimate interests

​

For example, to respond to enquiries, manage my business, improve services, keep basic records and communicate with clients or prospective clients.

​

Legal obligation

​

For example, where I need to keep certain financial records, respond to lawful requests, or meet safeguarding, insurance or professional obligations.

​

Special category data condition

​

Where health-related information is processed, I rely on your explicit consent where required and only use this information for the purpose of providing coaching support and related administration.

 

6. Email marketing, newsletters and resources

 

If you sign up for a newsletter, mailing list, free resource, fact sheet or update from Wonderful Coaching, I will use your email address to send you the information you requested.

​

I may also send occasional emails about health coaching, wellbeing education, workshops, resources or services, if you have chosen to receive this type of communication.

​

You can unsubscribe at any time by using the unsubscribe link in the email or by contacting me directly.

​

I will not add you to a mailing list simply because you have had a coaching session unless you have clearly chosen to receive updates.

 

7. Payment information

​

Payments may be processed through third-party payment providers, booking systems or event platforms.

I do not usually store full payment card details myself.

​

Payment providers may process your information according to their own privacy policies, security procedures and legal obligations.

​

I may keep basic transaction information for accounting, tax and business record-keeping purposes.

 

8. Website cookies and analytics

​

The Wonderful Coaching website may use cookies or similar technologies.

​

Cookies may be used to:

​

  • help the website function properly;

  • remember your preferences;

  • understand how visitors use the website;

  • improve website performance;

  • support website security;

  • support marketing or analytics where enabled.

 

Some cookies are essential for the website to work. Others may be optional.

 

You can usually manage cookies through your browser settings or through the website cookie banner where available.

 

9. Third-party platforms and service providers

​

Wonderful Coaching may use trusted third-party platforms to help run the business and provide services.

​

These may include, for example:

​

  • Wix for website hosting, forms and website functions;

  • online booking systems;

  • payment processors;

  • email marketing platforms;

  • Zoom or similar video-call platforms;

  • Google services or analytics tools;

  • event platforms;

  • cloud storage or secure document systems.

 

These third-party providers may process your information on my behalf or under their own privacy policies.

I aim to use reputable services that take privacy, data protection and security seriously.

​

 

10. How I store your information

​

I take reasonable steps to keep your personal information secure.

​

Information may be stored in:

​

  • password-protected email accounts;

  • secure website systems;

  • booking systems;

  • payment systems;

  • password-protected digital files;

  • secure cloud storage;

  • client notes or documents;

  • business administration records.

 

I aim to limit access to your information and only use it for the purpose for which it was collected.

 

11. How long I keep your information

​

I keep personal information only for as long as reasonably necessary.

​

The length of time may depend on the type of information and the reason it was collected.

​

For example:

​

  • enquiry emails may be kept for a reasonable period for follow-up and administration;

  • newsletter information is kept until you unsubscribe or ask for it to be removed;

  • booking and payment records may be kept for accounting, tax and business purposes;

  • coaching records may be kept for coaching continuity, professional, legal, insurance and record-keeping purposes;

  • downloaded resource sign-up information may be kept until you unsubscribe or ask for removal, where appropriate.

 

When information is no longer needed, it will be securely deleted, anonymised or archived where appropriate.

 

If you would like more information about how long a specific type of information is kept, please contact me.

 

12. Confidentiality

​

Information shared during individual coaching is treated as confidential.

​

However, confidentiality may need to be broken in limited circumstances, including where:

​

  • there is a safeguarding concern;

  • there is a serious risk of harm to you or another person;

  • there is a legal obligation to disclose information;

  • information is required in connection with insurance, legal or professional obligations;

  • disclosure is necessary to protect someone’s vital interests.

 

Where possible and appropriate, I would aim to discuss this with you first.

 

For group sessions, all participants are expected to respect confidentiality, but Wonderful Coaching cannot guarantee the behaviour of other participants.

 

13. Sharing your information

​

I do not sell your personal information.

​

I may share information only where necessary and appropriate, for example:

​

  • with service providers who help run the website, booking, payment, email or administrative systems;

  • where required for legal, tax, accounting, insurance or professional purposes;

  • where necessary because of a safeguarding concern or serious risk of harm;

  • where required by law;

  • with your permission, where you have asked me to share information with another professional.

 

Where possible, only the minimum necessary information will be shared.

 

14. International data transfers

​

Some third-party platforms used by Wonderful Coaching may store or process data outside the UK.

​

Where this happens, I aim to use reputable providers that have appropriate safeguards in place to protect personal information.

 

These safeguards may include contractual protections, recognised data transfer mechanisms or compliance with relevant data protection standards.

 

15. Your rights

​

Under UK data protection law, you may have rights in relation to your personal information.

 

These may include the right to:

​

  • ask what personal information I hold about you;

  • request a copy of your information;

  • ask for inaccurate information to be corrected;

  • ask for information to be deleted in certain circumstances;

  • object to certain types of processing;

  • ask for processing to be restricted in certain circumstances;

  • withdraw consent where consent is the basis for processing;

  • unsubscribe from marketing communications.

 

To exercise your rights, please contact:

kristen@wonderfulcoaching.uk

I may need to verify your identity before responding to certain requests.

 

16. Withdrawing consent

​

Where I rely on your consent to process your information, you may withdraw that consent at any time.

 

This includes consent to receive marketing emails or consent to process health-related information for coaching purposes.

 

If you withdraw consent for health-related information, I may no longer be able to provide personalised coaching support.

 

Withdrawing consent does not affect the lawfulness of any processing carried out before consent was withdrawn.

 

17. Children and young people

 

Wonderful Coaching services are intended for adults unless otherwise agreed.

 

If services are ever provided to someone under 18, appropriate parental or guardian consent may be required.

Wonderful Coaching does not knowingly collect personal information from children through this website without appropriate consent.

 

18. Testimonials and feedback

​

If you provide feedback or a testimonial, I will not use your name, image, personal story or identifying details publicly without your permission.

​

Anonymous feedback may be used for service improvement or marketing, but identifying details will be removed unless you have clearly agreed otherwise.

​

You may withdraw permission for future use of a testimonial by contacting me.

 

19. Links to other websites

​

The Wonderful Coaching website may include links to external websites, articles, platforms or resources.

 

Wonderful Coaching is not responsible for the privacy practices, content, accuracy, security or policies of external websites.

 

You should read the privacy policy of any external website you visit.

 

20. Data security

​

I take reasonable steps to protect your personal information from loss, misuse, unauthorised access, alteration or disclosure.

 

However, no online system, email system or digital platform can be guaranteed to be completely secure.

​

Please avoid sending highly sensitive information by email unless you are comfortable doing so.

 

If you are concerned about how to share information securely, please contact me to discuss an appropriate method.

 

21. Complaints

​

If you have a concern about how your personal information is handled, please contact me first so I can try to resolve it.

​

Email: kristen@wonderfulcoaching.uk

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection.

 

22. Changes to this Privacy Policy

 

This Privacy Policy may be updated from time to time to reflect changes in the business, website, services, systems or legal requirements.

​

The latest version will be available on this website.

​

Please check this page occasionally to make sure you are happy with any updates.

 

23. Contact

​

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Kristen Davidson
Wonderful Coaching
Email: kristen@wonderfulcoaching.uk
Website: www.wonderfulcoaching.uk

bottom of page